Refund Policy
Last Updated: August 2026Appora aims to provide clear and fair terms for all purchases and services. Because our services may involve setup, customisation, technical work, third-party services, and digital products, refund eligibility depends on the stage of the project and the nature of the service purchased.
App Setup FeesPayments made for app setup, configuration, branding, customisation, technical setup, and launch preparation may become non-refundable once work has started.This is because Appora may begin allocating resources, configuring systems, preparing infrastructure, and performing technical work immediately after an order is confirmed.Before Work BeginsIf you request a cancellation before Appora has started any setup, customisation, development, configuration, or third-party service activation, you may be eligible for a refund.Any payment processing fees or non-refundable third-party charges may be deducted from the refund.
After Work Has StartedOnce work has started, full refunds are generally not available.Depending on the stage of the project, Appora may consider a partial refund for work that has not yet been completed or costs that have not yet been incurred.Third-Party FeesFees charged by third parties may be non-refundable. These may include:Apple App Store feesGoogle Play feesPayment processing feesDomain or external software costsThird-party integrationsOther external service chargesAppora cannot guarantee refunds for amounts already paid to third-party providers.
AI ServicesSome Appora products may use third-party artificial intelligence providers, including AI technology providers, to process requests and provide AI-powered functionality.Information may be processed by these providers where necessary to deliver the requested service.
Digital Products and ServicesDue to the nature of digital products, software, app configuration, AI systems, and customised services, refunds are generally not available after the product or service has been delivered, activated, or made available for use.Change of MindRefunds are not guaranteed for change-of-mind requests once work has commenced or the service has been supplied.
Service IssuesIf there is a significant problem with a service provided by Appora, please contact us so we can investigate and attempt to resolve the issue.Where required by applicable law, you may be entitled to a repair, replacement, re-performance, refund, or other remedy.
Australian Consumer LawNothing in this Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable laws.How to Request a RefundTo request a refund or discuss a billing issue, contact Appora and include:Your nameBusiness nameOrder or invoice detailsReason for the requestRelevant supporting information
Contact UsFor questions about this Refund Policy or your personal information, please contact:
ApporaEmail: support@appora.auWebsite: www.appora.au